My book, Hogan's Hope: A Deaf Hero's Inspirational Quest for Love and Acceptance, is based in the message of hope and achieving one's dreams no matter what the challenge. Over the weekend I encountered a challenge that needed acceptance -- the challenge of needing a service dog and not being accepted.

The United States Department of Justice has written The Americans with Disabilities Act to help those of us who are in need of a Service Dog stating "If you are an employee or owner of any business open to the public including, but not limited to, restaurants, hotels, taxis, shuttles, stores, medical facilities, theaters, parks, health clubs or zoos and you are being given [a] card [stating these requirements], you have probably violated the federal Americans with Disabilities Act (ADA) and the civil rights of the card-holder. Violators of the ADA can be required to pay money damages and penalties."

My experience was hurtful and unnerving to state it mildly. Being told that "you can't have that dog here," "I would never have approved of the dog being here," and "I wasn't informed" hit hard. When I attempted to offer explanation and written information, I received the response "I don't need that card". A fiery-eyed exclamation of "I don't want to talk to you!" came after I tried to alleviate her concern of "not wanting to be sued" by offering her our certificate of insurance. I tried to remain understanding of the person's lack of knowledge but kept thinking to myself that the person had no idea of what a service dog is and why I need a service dog. Even more importantly, what if this were someone else?

I will be the first to admit that beautiful Judea is not what many people picture as the typical-looking service dog. Many imagine a German Shepherd or a Labrador, not a deaf Dalmatian. And, when I am out on book signings about a deaf Dalmatian I had years ago, Judea does draw folks to want to touch or pet her. I honestly believe that any dog, or any animal, who accompanied me to an event would draw more people to come and visit us. Animals who love us unconditionally tend to do that, and Judea is one of the sweetest pups I have been blessed with. But that isn't the heart of the issue.

So, we need to ask ourselves the important question, what is a service or assistance animal?

A service animal is any animal individually trained to perform tasks for a person with a disability (PWD).

A PWD may be asked what tasks the service animal performs but may not be asked for special certification or identification cards and may not be asked about the disability.
A PWD may not be charged additional fees to be accompanied by a service animal.
A PWD accompanied by a service animal must be admitted and may not be isolated, segregated, or treated less favorably than other people.
There are many types of service dogs, and some even serve multiple purposes.
- Guide Dogs for the blind
- Hearing Dogs for deaf or hearing impaired persons
- Mobility Assistance Dogs for wheelchair-bound persons or those with mobility limitations including balance
- Seizure Response Dogs to protect and help persons with seizure disorders when a seizure occurs
- Diabetes Assistance Dogs to detect blood sugar highs and lows (dogs are scent-trained)
- Mental Health Service Dogs or Psychiatric Service Dogs are task-trained to assist those with PTSD, panic disorders, anxiety disorders, major depression, Autism Spectrum Disorders and much more.
- Any dog can be a service dog, and service dogs do not have to be professionally-trained. The important thing is that the dog is trained to be a working animal.

There is an established Service or Assistance Dog Etiquette

Some disabilities are obvious and visible. Some disabilities are not obvious.
Service or assistance dogs guide people who are blind, alert to sounds for the deaf, alert to medical conditions and provide physical support, among other tasks.
Unless the handler releases the dog, people should not pet, talk to, or make eye contact with the animal. Nor should people call to, whistle at, or otherwise distract a working dog.
Interfering with a service or assistance dog is against both state and federal law.
Some individuals may elect to train their own service dogs. There are diverse reasons for this decision cited by owner-trainers, including the failure of existing programs to answer unique needs, closed waiting lists of pre-established training organizations, and extensive knowledge of dog training. Owner-training of one's service dog is permitted, and becoming more common, in certain countries, primarily in the U.S. and, to a lesser extent, in both England and Ireland.
In the U.S., service dog owner-trainers may opt to train breeds not commonly associated with service dog work, a fact which has led to both great success and great controversy, as the primary federal law addressing service dogs "does not restrict the type of dog breeds that can be service animals."

The need to control often obliterates the opportunity of accepting one another. Statements such as "I manage this [area]!" rather than reaching out in an attempt to understand or learn the circumstance create great divides and even greater hurt of exclusion.

My reason for writing this particular blog on this particular issue is to bring a brighter light onto the issue of acceptance. My hope is that we can accept each other as we are and not as another person believes we should be; that we can reach out in kindness and empathy and not hasty conclusions; that we will actively listen and really communicate with each other rather than shut the other person out; that we attempt to understand rather than jump to any rash judgment. I believe in the goodness of each person and forgiveness is a must. I truly don't want anyone else to be subjected to rejection. I hope for love and for acceptance of our individual challenges.

God bless.

May we all learn from our canine companions who, according to a study done by Goldsmiths College in London, " demonstrate behaviors consistent with an expression of empathetic concern." Let us all care for the needs of each other.

With each event for my first-time book, Hogan's Hope: A Deaf Hero's Quest for Love and Acceptance, my sense of urgency to shout from the rooftops that deaf dogs are capable of being wonderful members of our families increases. I want the message to spread farther and faster than it is. But, I must remember that the world of we dog lovers has drastically changed from since 1993 when I first brought my Hogan home.

In October 1993 Hogan entered our home and changed my heart and the hearts of many others. Back then, I was warned about the "dangers of deaf dogs," told that deaf dogs need to be destroyed, and shunned among some of the other dog lovers. I am so glad that my heart told me otherwise and began reaching out on the Internet to find other families with deaf dogs. Being educators, my caring husband, Jim, and I didn't give Hogan's deafness much of a thought other than what adaptations need to be made for him to lead a completely normal life. It only seemed natural - Each one of our students had various needs and we merely changed things up to make it all work for the good of our students.

Before long, I began to receive questions from all over the nation, then around the world, about what we were doing and how we were doing it. I didn't give us any sort of self-proclaimed "pat on the back" - it's just what we would do for anyone who had a particular need and we didn't (still don't) deserve it. It was Hogan who was doing the heavy lifting and he held the light of hope out in front every step of every day.

So, we worked with our Hogan and began to go places to share our family and how we worked together as a family - a great big, loving family. Writers began to gather information and a lovely lady by the name of Susan came out with the first book. Yes!!! Deaf dogs were being accepted and folks began to reconsider their thoughts, misnomers, prejudices, and myths.

I must share with you all that we were blessed to have Dr. Nicholas Dodman, world famous Animal Behaviorist, enter our lives via a referral by our own amazing veterinarian, Dr. John Ouellette. Dr. Dodman, Hogan, and I worked on several issues not uncommon to both hearing and non-hearing dogs such as being a "Velcro" dog. Dr. Dodman was so impressed by Hogan that he included my pup in his book, invited us on the Oprah Winfrey Show with him, and went on the television show, Amazing Tails, together. Finally, Dr. Dodman honored me and requested that I write my thoughts on living with a deaf dog for Tufts' website, Pet Place. I have included it below and hope with all my heart that it reaches everyone who has a deaf pup. Living with a deaf dog is NOT difficult. Long dissertations aren't necessary. It's no different than living with a hearing dog. We just need to make the necessary adaptations so we all understand each other.

Dr. Nicholas Dodman and Hogan, Tufts University Foster Small Animal Hospital

Tips for Living with a Deaf Dog

Written by Connie Bombaci
Edited by Dr. Nicholas Dodman
Posted on Pet Place
“(There are) none so deaf as those who refuse to hear.”
(Adapted) Matthew Henry, Commentaries, (1708-1710)
“Who have eyes but do not see,
who have ears but do not hear”
Jeremiah 5:21

Adopting a dog into your family can certainly be an adventure. Diet, training, housebreaking and time are only a few of the considerations. Add deafness to the equation and many run for cover. A cloud of myth too often seems to hover over a dog who is found to be deaf. Some
claim that deaf dogs are dumb and unable to learn. Others maintain that they are difficult to train, moody and certain to be hit by cars. On the contrary, deaf dogs are lovable and intelligent animals who have the capacity to bring great joy and companionship into our lives. They are not in pain, nor do they need our pity. They are happy and can be socialized and trained, and like their hearing canine friends, they respond positively and with great affection when given regular and consistent doses of patience, understanding, and praise.

To begin, deafness may be the result of different reasons. Some dogs are born deaf because of their genetic makeup. Other dogs acquire deafness as a result of infection, toxicosis or old age. A thorough medical examination by a qualified veterinarian is always recommended to determine the cause, the extent, and any possible treatment. Whether the deafness is treatable or not, the bottom line is that your dog is capable of leading a full and enjoyable normal life.

Deaf Dogs: Communication is the Key to Success

Anyone acquainted with a deaf pup, child, friend, or relative knows well that establishing a solid method of communication is essential. By purchasing a pocket-sized handbook on American Sign Language (ASL), you do not have to know any ASL prior to adopting your deaf
pup. ASL is easy to use and convenient for several reasons. There are more people who know at least a few signs than you might imagine. That makes it possible for other folks to “talk” with your pup. Additionally, when you have to leave your dog with a sitter or the vet, all you have to
do is either leave the handbook with marked signs or copies of the most important signs. Your dog will then never be left in a totally “silent” world. Someone will always be able to communicate with your dog without a great deal of instruction, which could prove to be invaluable in the event of any sudden or emergency situations!

Getting Started with Your Deaf Dog

Start the same way that you would start with a hearing dog–simple repetition, patience, reward and lots of praise. The only difference in training a deaf dog is that you use your hands instead of the spoken word. Dogs are physical by nature s it will not take long before they begin to watch your hands intently for cues. You should begin with something that is a real attention grabber. “Cookie” is always a puppy pleaser. (Cookie = shape your right hand into the letter “C” and rotate the tips of the fingers on the flat palm of your left hand as if you were cutting out a cookie.) With your dog facing you, make the sign for cookie and then give him a delectable treat. Wait a few seconds and repeat. Once your pup puts together “cookie” and the reward, you will be off and running! Keep it simple and always use a sign for what you want. Before you know it, your dog will watch your hands hoping they will communicate something yummy. You can follow this by teaching your dog “sit.” Remember always to reward and praise, praise, praise. Dogs have learned as many as 65 different signs such as cookie, sit, come, stay, lay down, potty, stop and drop it. They can even learn the signs for their individual names. “Potty” (use the sign for toilet which is simply the letter “T” formed by putting your right thumb between your index and middle fingers and shake slightly) is great for housebreaking and later asking your dog if he needs to go out. Sign it every time you take him out to go potty. Remember always to be gentle, patient and very positive. Reward, never punish. The more you reward, the more the pup will respond. Enrolling in a reputable, basic obedience class is
also a great idea. Just use your hands! Socialization and Desensitization of Deaf Dogs
All dogs need to be socialized, but socialization is especially important for our deaf dogs. By allowing other people to give your dog treats from a young age, you can ensure that meeting strangers will become a wonderful experience. Desensitization to scary situations such as being startled or awakened suddenly is a must and needs to be done with care, patience and a slow pace. Practice coming up from behind and touching your dog when he is not looking at you. Wake your dog from sleep by touching the bed or area where he is sleeping or gently patting him. Begin this very gently and increase the motion slowly. This will help to
lessen the possibility of your dog being startled by sudden movement or out of a sound sleep.

Safety is Critical to Deaf Dogs

Providing for your dog’s safety is paramount. They cannot hear approaching dangers and need to be kept in secure environments. Fenced in yards are best and doors to unsupervised or unfenced yards should be kept shut. If you do not have a fenced yard, long leads provide a fun and safe way to exercise your dog in an open area. Harnesses are safest on long leads. When walking your dog, a Gentle Leader® provides the greatest control and virtually eliminates the possibility of the collar slipping over the dog’s head. Safety collars that combine a flat collar with a limited tightening feature also keep the dog from being able to back out of a collar, becoming free, and thus exposed to danger.

Be sure to include “deaf” on your dog’s nametag so he will not be misunderstood if he is ever gets lost.

Recall or Calling Deaf Dogs

Deaf dogs must to be able to see you to “hear” you. For this reason, you need to become creative in recalling your dog when his back is towards you. Inside the house, you can stamp on the floor and your dog will feel the vibration. As soon as he looks at you, motion “come” and reward as soon as he starts to come to you. You can flash a light on and off to call your dog from upstairs, downstairs, outside or from another room. You can even toss a soft toy in his direction to get his attention, and waving your arms catches his peripheral vision. Vibrating collars are also available, but be careful never to get one with the shock feature. At dusk or dark, you can use a flashlight or laser light to recall your dog. Remember to praise and reward every time your dog comes when you call him.

Exercise and the Deaf Dog

All dogs need good exercise for good health and enjoyment. Deaf dogs are no different and love to run and play. Lure coursing, Frisbee catching, jogging, agility work, and fetching are just a few of the fun things that help them feel active, build confidence and maintain happiness. Deaf dogs have also been known to bond especially close to their human families. With this special relationship comes the increased risk of separation anxiety whenever their
human is not present.

Ten Special Tips for our Special Canine Friends

1. Learn to communicate with them.
2. Always let them know when you are nearby.
3. Always be gentle.
4. Train using lots of praise and other positive reinforcements.
5. Allow them to approach a newcomer first by smelling the person’s palm or closed fist.
6. Provide outdoor fencing that is secure and essential for their safety.
7. Work with them in an established and continual training program.
8. Love and accept them with their special needs.
9. Tether them to you in the house in order to help with initial adjustment, house breaking, bonding and helping them feel safe.
10. Keep them on leashes and close to you when out on walks. Nametags should include your dog’s name and the word “deaf” in the event he is ever lost so that he is not misunderstood.

Welcoming a Deaf Canine Friend

Start by putting the “right foot forward” and your mind and heart in the best place possible. Decide from the beginning that success is the only acceptable option, and then plan to do whatever is necessary to ensure that success. The rewards will prove well worth the effort! Adopting any dog takes commitment, love, patience, and understanding. Our deaf dogs are no different. They can be welcomed by us from their world of silence with some simple signs of love.

Acceptance of Service Dogs

Living with our Beloved Deaf Dogs